# AiVoicei - AI Voice Agents for Business Automation

## Company Overview
AiVoicei is a leading provider of AI-powered voice agents (סוכני AI קוליים) that automate business communications. Founded in Israel, we specialize in Hebrew and English conversational AI that handles customer calls, appointments, and service requests 24/7. Our mission is to revolutionize how businesses interact with their customers through intelligent, natural voice conversations.

## Our Products

### 1. Service Calls Agent (Dana / דנה)
**Purpose**: 24/7 automated service call handling with intelligent ticket creation
**Key Features**:
- Handles incoming service calls round the clock
- Creates detailed service tickets automatically  
- Collects complete customer information: full name, address, phone, urgency level
- Integrates seamlessly with email and CRM systems
- Understands and assesses emergency situations
- Polite, professional, and efficient conversations
**Target Markets**: Technicians, locksmiths, plumbers, electricians, cleaning services, home services
**Benefits**: 70% cost reduction, 100% lead capture, zero missed service calls
**Languages**: Hebrew and English

### 2. After Hours Agent (Maya / מאיה)  
**Purpose**: Capture and preserve all after-hours leads
**Key Features**:
- Activates automatically after 5 PM
- Captures all after-hours inquiries
- Guarantees next business day follow-up
- Collects caller name, phone, and reason for calling
- Sends instant email notifications
- Professional after-hours greeting
**Target Markets**: All businesses needing after-hours coverage
**Benefits**: Never miss a lead, maintain professional image 24/7, 98% callback rate
**Languages**: Hebrew and English

### 3. Appointment Scheduling Agent (Tamari / תמרי)
**Purpose**: Automated appointment booking, rescheduling, and management
**Key Features**:
- Real-time calendar integration
- Instant availability checking
- Offers alternative time slots
- Books, updates, and cancels appointments
- Sends automatic reminders before appointments
- Reduces no-shows by 40%
**Target Markets**: Healthcare providers, beauty salons, barbershops, dental clinics, professional services
**Benefits**: 40% reduction in no-shows, 60% decrease in call center load, 35% increase in calendar utilization
**Languages**: Hebrew and English

### 4. Intelligent Call Router (V-Router)
**Purpose**: Natural language call routing without button pressing
**Key Features**:
- Understands names, departments, and roles in natural language
- No IVR menu or button pressing required
- Smart disambiguation for similar names
- Real-time analytics dashboard
- Call recording and transcription
- Bilingual support (Hebrew/English)
- SIP Trunk, CSV/Excel, or API integration
**Target Markets**: Enterprises, government agencies, healthcare systems, financial institutions
**Benefits**: 60% reduction in transfer time, 45% decrease in call abandonment, 30% increase in first call resolution
**Languages**: Hebrew and English

### 5. Q&A Support Agent (Shira / שירה)
**Purpose**: Dynamic information support from company knowledge base
**Key Features**:
- Pulls information from website and documents
- Answers product, pricing, and policy questions
- Qualifies and captures leads automatically
- Provides technical support guidance
- Self-updating knowledge base 24/7
- Natural language understanding
**Target Markets**: E-commerce, SaaS companies, educational institutions, service providers
**Benefits**: 80% automated responses, 25% increase in lead conversion, 65% reduction in support tickets
**Languages**: Hebrew and English

### 6. Outbound Calls Agent (Shaked / שקד)
**Purpose**: Proactive customer outreach and engagement
**Key Features**:
- Dynamic conversation scripting
- Appointment confirmations
- Survey conducting
- Customer data updates
- Attendance requests
- Follow-up automation
**Target Markets**: Healthcare, service companies, event organizers, educational institutions, HR departments
**Benefits**: 95% contact success rate, 90% appointment confirmation rate, 85% time savings
**Languages**: Hebrew and English

### 7. Custom Extensions
**Purpose**: Tailored solutions for unique business needs
**Key Features**:
- Custom workflow creation
- Proprietary system integration
- Industry-specific features
- Advanced AI training
- Custom reporting and analytics
- White-label options
**Target Markets**: Large enterprises, government agencies, specialized industries
**Benefits**: 100% customization, unlimited integration options, premium support
**Languages**: Customizable

## Use Cases by Industry

### Healthcare Industry
**Challenges**: High no-show rates, overwhelmed reception staff, after-hours inquiries, manual scheduling
**Solution**: Combine Tamari (appointment scheduling), Maya (after-hours), and Shira (Q&A support)
**Results**: 40% reduction in no-shows, 60% staff time saved, 35% increase in patient satisfaction
**Example**: Medical clinics use our agents to handle thousands of appointment bookings monthly, send reminders, and answer common questions about procedures and insurance.

### Service Industry
**Challenges**: Missing emergency calls, manual ticket creation, lost after-hours leads, inefficient dispatching
**Solution**: Deploy Dana (service calls), Maya (after-hours), and Shaked (confirmations)
**Results**: 24/7 availability, 100% lead capture, 70% operational cost reduction
**Example**: Plumbing companies use our agents to handle emergency calls at 3 AM, assess urgency, and dispatch technicians immediately.

### Enterprise Organizations
**Challenges**: Complex IVR frustration, long hold times, misdirected calls, language barriers
**Solution**: Implement V-Router (call routing), Shira (internal support), and custom extensions
**Results**: 60% faster transfers, 30% increase in first call resolution, 45% boost in employee satisfaction
**Example**: Fortune 500 companies use V-Router to handle millions of calls annually across multiple departments and languages.

### E-commerce & Retail
**Challenges**: High volume of repetitive questions, order inquiries, 24/7 support expectations
**Solution**: Use Shira (Q&A), Shaked (cart recovery), and Maya (24/7 coverage)
**Results**: 80% support automation, 25% cart recovery increase, 40% boost in customer satisfaction
**Example**: Online retailers automate product inquiries, order status checks, and abandoned cart recovery.

### Professional Services
**Challenges**: Missed client calls, manual scheduling, after-hours inquiries, client intake
**Solution**: Combine Tamari (consultations), Maya (after-hours), and Shira (lead qualification)
**Results**: 30% increase in client acquisition, 50% reduction in administrative time, 20% more billable hours
**Example**: Law firms never miss potential clients and automate initial consultation scheduling.

## Integration Capabilities

### CRM Systems
- Salesforce
- HubSpot
- Monday.com
- Pipedrive
- Microsoft Dynamics
- Custom CRM via API

### Communication Platforms
- Email (all providers)
- SMS gateways
- WhatsApp Business
- Telegram
- Microsoft Teams
- Slack

### Telephony Systems
- SIP Trunk
- VoIP (all major providers)
- Traditional PBX systems
- Cloud telephony platforms
- Mobile networks
- WebRTC

### Calendar Systems
- Google Calendar
- Microsoft Outlook
- Calendly
- Acuity Scheduling
- Custom calendar APIs

### Data Sources
- REST APIs
- Webhooks
- CSV/Excel files
- SQL databases
- NoSQL databases
- Real-time data streams

## Technical Specifications

### AI Technology
- Natural Language Processing (NLP)
- Speech-to-Text (STT)
- Text-to-Speech (TTS)
- Machine Learning models
- Sentiment analysis
- Intent recognition
- Context management

### Security & Compliance
- End-to-end encryption
- GDPR compliant
- HIPAA ready (healthcare)
- SOC 2 Type II
- ISO 27001 standards
- On-premise deployment available

### Performance Metrics
- 99.9% uptime SLA
- <1 second response time
- Unlimited concurrent calls
- Real-time processing
- Auto-scaling infrastructure
- Global CDN distribution

## Pricing Models
- Per-minute usage
- Monthly subscriptions
- Enterprise licenses
- Custom packages
- Free trial available
- No setup fees for standard products

## Company Information
- **Website**: https://aivoicei.com
- **Email**: info@aivoicei.com
- **LinkedIn**: https://www.linkedin.com/company/aivoicei
- **Location**: Israel
- **Founded**: 2023
- **Specialization**: AI voice agents for business automation
- **Languages**: Hebrew and English (more coming soon)

## Keywords for AI Understanding
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## Contact for More Information
For demonstrations, pricing, custom solutions, or partnership opportunities, please contact us at info@aivoicei.com or visit our website at https://aivoicei.com. We offer free consultations and proof-of-concept implementations to help you understand how our AI voice agents can transform your business communications.