Privacy Policy
Last updated: July 26, 2025
1. Introduction
At AiVoicei, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice technology services.
2. Information We Collect
Personal Information
- Contact information (name, email address, phone number)
- Account credentials and authentication data
- Business information and organizational details
- Communication preferences and settings
Technical Information
- Voice data and audio recordings (when using our voice services)
- Usage analytics and interaction patterns
- System logs and performance metrics
- Device information and network data
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our AI voice technology services
- Processing voice commands and generating appropriate responses
- Personalizing user experience and service optimization
- System monitoring, security, and fraud prevention
- Customer support and technical assistance
- Research and development for service enhancement
- Compliance with legal obligations and regulatory requirements
4. Data Security and Protection
AiVoicei implements industry-standard security measures to protect your information:
Encryption
End-to-end encryption for data transmission and storage
Access Control
Strict authentication and authorization protocols
Monitoring
24/7 security monitoring and threat detection
Compliance
GDPR, CCPA, and SOC 2 compliance standards
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent or as directed by you
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- When required by law, legal process, or government request
- To protect our rights, property, or safety, or that of our users
- In connection with a business transaction (merger, acquisition, etc.)
6. Voice Data Handling
Special Considerations for Voice Data
- • Voice recordings are processed in real-time and may be temporarily stored for service delivery
- • Audio data is encrypted and processed using secure, isolated systems
- • Voice data retention periods are minimized and clearly defined
- • Users can request deletion of voice data at any time
- • Voice processing occurs on-premise when possible to enhance privacy
7. Your Rights and Choices
You have the following rights regarding your personal information:
8. Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods vary based on the type of information and applicable legal requirements.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
AiVoicei Privacy Team
Email: privacy@aivoicei.com
General inquiries: legal@aivoicei.com